Privacy Policy

At Robust Study Education Consultancy, we respect the importance of Your privacy and we are committed to safeguarding Your personal information. We understand that how we collect, use, disclose and protect your information is important to you. In order to provide our Specific Services to You, we must collect personal information from You, and we will take all steps reasonable to ensure that Your personal information is treated securely and in accordance with this privacy policy (Privacy Policy).

Robust Study Education Consultancy's Privacy Policy sets out how we collect, use, disclose, store, and protect Your personal information.

By providing personal information to Robust Study Education Consultancy, you consent to the collection, use and disclosure of Your personal information in accordance with this Privacy Policy and any other arrangements that apply between Robust Study Education Consultancy and You.

Robust Study Education Consultancy may change this Privacy Policy from time to time by publishing changes to it on the Website. Robust Study Education Consultancy encourages You to check the Website periodically to ensure that You are aware of Robust Study Education Consultancy's current Privacy Policy.

By using the Website after changes have been made to the Privacy Policy, You are deemed to have consented to those changes.

1. Definitions

In this Privacy Policy:

• Personal information means information that can be associated with a specific person and can be used to identify that person and includes Your information and the types of information described in clause 3.1 of this Privacy Policy;
• Privacy Policy means this privacy policy (as amended from time to time);
• Robust Study Education Consultancy or we or us means Robust Study Education Consultancy Pvt. Ltd. and its associated entities;
• Specific Service means a visa or immigration related service or matter, or enrolment or recruitment-related service or matter;
• Website means the website provided by Robust Study Education Consultancy which allows You to view or order or otherwise deal with services, products or goods provided or offered by Robust Study Education Consultancy; which includes https://robuststudy.com or any other web service, software, application or media managed by Robust Study Education Consultancy or its agents or representatives;
• You or Your means the person, firm or organisation (including You) entering into or that has entered into, a contract, transaction or arrangement to obtain or make use of services, products or goods provided or offered by Robust Study Education Consultancy or its agents or representatives.

2. Collecting Personal Information

Robust Study Education Consultancy may collect the following types of personal information:

• name;
• gender;
• mailing or street address;
• email address;
• telephone number and other contact details;
• age or date of birth;
• passport or visa details;
• family member details;
• academic information (including transcripts, English language proficiency certificates);
• Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, standard web log information and page interaction information;
• details of the services, products and goods Robust Study Education Consultancy has provided to You or that You have enquired about, including any additional information necessary to deliver those services, products and goods and respond to Your enquiries;
• any additional information relating to You that You provide to Robust Study Education Consultancy directly through the Website or indirectly through Your use of the Website or through other websites or accounts from which You permit Robust Study Education Consultancy to collect information;
• information You provide to Robust Study Education Consultancy (or its agents or representatives) through customer surveys;
• personal information based on Your activities on the Website; or
• any other personal information that may be required in order to facilitate Your dealings with Robust Study Education Consultancy.

2.1 Sensitive Information

We will only collect sensitive personal information about You if we have Your express or implied consent or if the law otherwise permits it. The types of sensitive information that we may collect include:

• racial or ethnic origin;
• political opinions;
• criminal record;
• financial situation (including income or remuneration details); or
• health and medical information relating to Your current and previous health status, current and previous medical conditions and dietary requirements (where applicable).

2.2 How We Collect Information

Robust Study Education Consultancy may collect personal information when You:

• register on, or make use of, the Website;
• request a service, product or good from Robust Study Education Consultancy; or
• communicate with Robust Study Education Consultancy through correspondence, chats, email, or when You share information with Robust Study Education Consultancy from other social applications, services or websites.

When You provide Your personal information to Robust Study Education Consultancy to request a service or product from us (or our representatives or agents), Your contact details may be retained even if the transaction is not completed. These details are captured using a secure service.

3. Use of Personal Information

Robust Study Education Consultancy may collect, hold, use and disclose Your personal information for the following purposes:

• to contact You;
• to conduct Robust Study Education Consultancy's business or provide You with services or products requested by You;
• to enable You to access and use the Website;
• to operate, protect, improve and optimise the Website, the business of Robust Study Education Consultancy or related companies, and Robust Study Education Consultancy's user experience, such as to perform analytics, conduct research and for advertising and marketing;
• to send You service, support and administrative messages, reminders, technical notices, updates, security alerts;
• to send You information requested by You;
• to prepare or lodge a visa application;
• to prepare or lodge university/college (include such other educational institution) applications and other enrolment applications;
• the lodgment of language proficiency tests;
• providing relevant information, which may include sensitive personal information, to migration agents, educational institutions or bodies (including universities and colleges), Department of Home Affairs or such other similar bodies or institutions;
• to send You marketing and promotional messages and other information that may be of interest to You;
• detect, investigate and prevent potentially unlawful acts or omissions;
• verify the information for accuracy or completeness (including by way of verification with third parties);
• to comply with Robust Study Education Consultancy's legal obligations;
• for other purposes directed by You;
• for other purposes authorised under applicable law.

4. Accessing Your Personal Information

You can access the personal information Robust Study Education Consultancy holds about You by contacting Robust Study Education Consultancy using the information on the Website. Robust Study Education Consultancy may need to verify Your identity when You request Your personal information.

Sometimes, Robust Study Education Consultancy may not be able to provide You with access to all of Your personal information and, where this is the case, we will tell You why. We will take all reasonable steps to provide access within 30 days of Your request.

5. Correcting Your Personal Information

If You think that any personal information Robust Study Education Consultancy holds about You is inaccurate, please contact Robust Study Education Consultancy and Robust Study Education Consultancy will take reasonable steps to ensure that it is corrected.

6. Disclosure of Personal Information

Robust Study Education Consultancy may disclose personal information for the purposes described in this Privacy Policy to:

• Department of Home Affairs and such other similar bodies or institutions;
• Universities, colleges, TAFE and such other similar bodies or institutions;
• Robust Study Education Consultancy's employees and related bodies corporate;
• third party suppliers and service providers (including providers for the operation of Robust Study Education Consultancy Website);
• professional advisers or consultants;
• existing or potential agents, business partners or partners;
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

7. Opting Out

You may opt out of receiving marketing, advertising and promotional notices, offers and communications from Robust Study Education Consultancy by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at info@robuststudy.com.

8. Using Our Website and Cookies

Robust Study Education Consultancy may collect personal information about You when You use and access the Website. We may also use 'cookies' or other similar tracking technologies on the Website that help us track Your website usage and remember Your preferences.

9. Security

Robust Study Education Consultancy takes reasonable steps to protect Your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. However, Robust Study Education Consultancy cannot guarantee the security of Your personal information. You acknowledge that You provide Robust Study Education Consultancy with Your personal information at Your own risk.

10. Making a Complaint

If You think Robust Study Education Consultancy has breached applicable privacy laws, or You wish to make a complaint about the way Robust Study Education Consultancy has handled Your personal information, You can contact Robust Study Education Consultancy using the details below. Please include Your name, email address and telephone number and clearly describe Your complaint. Robust Study Education Consultancy will respond to You regarding Your complaint within a reasonable period of time.